The Presidential Enabling Business Environment Council has recognised the Nigeria Customs Service, Nigerian Ports Authority, National Information Technology Development Agency, and National Pension Commission as the best-performing Ministries, Departments and Agencies (MDAs) in service delivery, highlighting their efforts to improve efficiency, transparency, and the ease of doing business in Nigeria.
The council said the recognition reflects the agencies’ commitment to delivering timely, transparent, and customer-focused public services while supporting the Federal Government’s broader reform agenda aimed at improving governance and attracting investment.
Furthermore, PEBEC noted that continuous improvements in service delivery remain essential for strengthening public confidence and enhancing Nigeria’s business environment.
Rewarding Institutional Excellence
According to PEBEC, recognising outstanding MDAs encourages healthy competition across government institutions.
Furthermore, public recognition motivates agencies to maintain high standards while inspiring others to improve operational efficiency and customer satisfaction.
The council explained that performance-based assessments remain an important tool for driving accountability throughout the public sector.
Excellence encourages continuous institutional improvement.
Supporting Ease of Doing Business
PEBEC reaffirmed that improving government service delivery remains central to Nigeria’s ease-of-doing-business reforms.
Furthermore, businesses depend on efficient public institutions to process approvals, facilitate trade, provide regulatory services, and support investment activities without unnecessary delays.
The council stated that better-performing agencies contribute significantly to creating a more attractive investment destination.
Efficient institutions strengthen economic competitiveness.
Nigeria Customs Service Recognised
The Nigeria Customs Service earned commendation for its continued efforts to modernise customs administration and facilitate legitimate trade.
Furthermore, improvements in cargo processing, revenue collection, border management, and digital operations have strengthened the agency’s overall service delivery.
PEBEC noted that efficient customs operations contribute directly to trade facilitation and economic growth.
Modern customs systems support national development.
NPA Enhancing Port Efficiency
The Nigerian Ports Authority was also recognised for improving operational efficiency across Nigeria’s seaports.
Furthermore, efforts to streamline port activities, improve logistics coordination, and enhance customer services continue supporting faster cargo movement and increased commercial activity.
Efficient ports strengthen Nigeria’s position in regional and international trade.
Improved logistics reduce business costs.
NITDA Driving Digital Transformation
The National Information Technology Development Agency received recognition for advancing digital innovation and public sector transformation.
Furthermore, NITDA’s initiatives promoting digital governance, technology adoption, cybersecurity awareness, and innovation continue improving service delivery across government institutions.
The agency remains central to Nigeria’s growing digital economy.
Technology improves public sector efficiency.
PenCom Promoting Pension Administration
The National Pension Commission was commended for strengthening pension regulation and improving service delivery within Nigeria’s contributory pension system.
Furthermore, the commission continues implementing reforms that enhance transparency, protect contributors, and improve confidence in pension administration.
Effective pension regulation supports long-term financial stability.
Strong institutions protect workers’ interests.
Encouraging Continuous Improvement
PEBEC urged all Ministries, Departments and Agencies to sustain reforms aimed at improving responsiveness, professionalism, and accountability.
Furthermore, the council encouraged greater adoption of digital technologies, simplified procedures, and customer-focused service models across the public sector.
Continuous improvement, it noted, remains essential for building efficient government institutions.
Innovation drives lasting institutional reform.
Building a More Efficient Public Sector
The recognition of the Nigeria Customs Service, Nigerian Ports Authority, NITDA, and PenCom as top-performing MDAs reflects the Federal Government’s commitment to promoting excellence in public service delivery.
Furthermore, rewarding institutions that demonstrate transparency, efficiency, and innovation encourages broader reforms capable of improving governance and strengthening investor confidence.
As PEBEC continues monitoring institutional performance, sustained improvements across government agencies are expected to enhance the ease of doing business, improve service delivery, attract greater investment, strengthen public trust, and contribute to Nigeria’s long-term economic growth and administrative transformation.
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